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Terms and Conditions

 

 

  • Payment Methods

    We provide the following forms of payment:

    • PayPal payment system,
    • Bank transfer

    The concept should indicate the order number and full name.

    NOTE: If the purchase has been made by bank transfer, you should see reflected the payment to the bank account of the company to proceed with the shipment.

  • Shipping Methods

    Geographical area

    Items

    Shipping costs

    Delivery deadlines

    Spain

    Bicycles

    FREE

     

     

    30 days

    Accesories

     

    Canary and Balearic Islands

    Bicycles

    69 € (taxes included)

    Accesories

    Pending

     

    Europe

    Bicycles

    225 € (taxes included)

     

    40 days

    Accesories

    29 € (taxes included)

     

    NOTE: Shipping costs depend on the country of reception. Delivery deadlines depend both on country of reception and volume of production. These deadlines are approximate and may vary due to delays caused by external circumstances beyond its control. For more info on the shipment to other geographical areas or if you wish to know other shopping options, please send us email to order@tbkbike.com.

  • Delivery Deadlines

    Delivery deadlines depend both on country of reception and volume of production. These deadlines are approximate and may vary due to delays caused by external circumstances beyond its control. For more info on the shipment to other geographical areas or if you wish to know other shopping options, please send us email to order@tbkbike.com.

  • Warranty and Returns

    If you are not satisfied with the item/s, you can always use your right to return the product within 48 hours from reception. The product must be in good condition and sent in its original package. The original sealing must be kept intact. Your balance will be refunded via bank transfer within 14 days after reception of the returned item.

  • Customer Care

    We care about your opinion!

    We know that our success relies on your satisfaction. For this reason, we want to provide you with the best quality service. However, we are aware that our service may have flaws. That is why we are open to any suggestions or complaints. Please feel free to contact us through our contact form. We will be happy to have your feedback and answer your questions.

  • Online Security

    This website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, avoiding nonauthorized access to data. For this purpose, the user/customer accepts that the company requires data for the authentication of access control.